TruHue Support

We're here to help! If you have questions, issues, or feedback about TruHue, please don't hesitate to reach out.

Contact Us

truhue@truhue.app We aim to respond to all inquiries within 48 hours.

Frequently Asked Questions

What is TruHue?

TruHue is a color analysis app that helps you discover your best makeup colors using a 12-season color analysis system. When TruHue launches, you'll be able to take a selfie, get your color season, and scan products to see which ones match your palette.

How does the color analysis work?

TruHue uses AI-powered photo analysis to evaluate your skin undertone, depth, and contrast level, then maps these to one of 12 color seasons. Your photos are sent securely to Anthropic's Claude AI for analysis and are not stored or used for any other purpose.

Is my data safe?

Yes. Your selfie photos are used only for color analysis and are not stored on our servers. Please see our Privacy Policy for full details on how your data is handled.

When will TruHue be available to download?

TruHue is coming soon! Join the waitlist to be the first to know when we launch. When it's ready, the app will be available on the Apple App Store first, with Google Play coming shortly after.

Will TruHue be free to use?

Yes! TruHue's core analysis and product scanning features will be completely free to use. We believe everyone deserves to know their best colors without paying hundreds of dollars to a professional analyst.

Does TruHue work for all skin tones?

Absolutely. The 12-season color analysis system is designed to be inclusive across all skin tones, ethnicities, and undertones. Every skin tone has a season — and every person deserves to find theirs.

How is TruHue different from brand shade finders like Sephora Color IQ?

Brand shade finders like Sephora Color IQ are designed to match you to products within a single brand's range. TruHue is different — it analyzes your personal color season based on your unique coloring, then matches that season to products from ANY brand. You get universal compatibility, not brand-limited results.

Who built TruHue?

TruHue was built by Liv and her mom Claudia — a homeschooling family from Oklahoma. It started when Liv picked out a lipstick that looked completely wrong on her, and they both wished there was an app for that. So they took color analysis classes, taught themselves to code, and built one. TruHue is a real mom-and-daughter project from start to finish.

Having Technical Issues?

When TruHue launches, if you experience any technical problems, please reach out to us at truhue@truhue.app with a description of the issue and your device model, and we'll help resolve it as quickly as possible.

More Questions?

Check out our FAQ section on the main site or email us at truhue@truhue.app. We love hearing from our community!